Privacy Policy

 

Last updated: 12 August 2026

Touch Store respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or purchase products from us.

This policy is intended to operate in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA). POPIA establishes requirements for the lawful processing and protection of personal information.

1. Information We May Collect

Depending on how you use our website, we may collect information such as:

  • Name and surname
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order details
  • Payment-related transaction information
  • Account information
  • Communications you send to us
  • Information submitted through contact forms
  • Website usage information
  • IP address and technical information
  • Cookies and similar technologies

We only seek to collect information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Process payments
  • Arrange deliveries
  • Provide customer support
  • Respond to enquiries
  • Manage customer accounts
  • Process returns and warranty claims
  • Send transactional communications
  • Improve our website and services
  • Prevent fraud and protect our business
  • Comply with legal and regulatory obligations

3. Marketing

Where permitted by law, we may send you information about products, promotions, offers or services.

You may unsubscribe from marketing communications at any time.

Transactional communications relating to your orders or account may still be sent where necessary.

4. Sharing Personal Information

We may share relevant information with trusted service providers where necessary to operate our business.

This may include:

  • Payment service providers
  • Courier and delivery companies
  • Website and hosting providers
  • IT and technical service providers
  • Customer-service providers
  • Professional advisers
  • Authorities where required by law

We do not sell your personal information to third parties.

5. Payment Information

Payments may be processed by third-party payment providers.

Where an external payment provider processes your payment, its own privacy and security policies may also apply.

Touch Store does not intentionally retain complete payment-card details unless specifically required and lawfully permitted.

6. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning;
  • Remember preferences;
  • Understand website usage;
  • Improve website performance;
  • Support shopping-cart and checkout functionality;
  • Assist with analytics and marketing where applicable.

You can control or disable certain cookies through your browser settings. Disabling necessary cookies may affect website functionality.

7. Data Security

Touch Store takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to fulfil contractual or legal obligations, resolve disputes, maintain business records and protect our legitimate interests.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Object to certain processing;
  • Request deletion where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint regarding the handling of your personal information.

The Information Regulator confirms that POPIA provides a framework for protecting personal information and provides mechanisms for complaints relating to privacy violations.

10. Third-Party Websites

Our website may contain links to third-party websites.

Touch Store is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Contact Us About Privacy

For privacy-related enquiries, please contact:

Touch Store
Shop F4, 1st Floor,
166 Protea Boulevard Road,
Protea Glen Ext 12,
Soweto, Gauteng
South Africa, 1818

Email: sales@touchstore.co.za
Phone: +2776 043 4028

If you believe your personal information has been handled unlawfully, you may also have the right to lodge a complaint with the South African Information Regulator.