Payment Policy
Last updated: 18 August 2026
At Touch Store, we aim to make your online shopping experience safe, convenient and straightforward. This Payment Policy explains the payment methods available when placing an order through our website.
1. Accepted Payment Methods
Touch Store accepts the payment methods displayed during the checkout process.
Available payment options may include:
- Yoco Payment
- EFT
The payment methods available to you will be displayed at checkout before you complete your order.
2. Payment Processing
Payments made through the Touch Store website may be processed by a secure third-party payment service provider.
When using a third-party payment provider, you may be redirected to or interact with the provider’s secure payment environment.
Touch Store does not intentionally store complete credit or debit card details on its own systems.
3. Payment Confirmation
An order is only considered paid once payment has been successfully received or confirmed by the relevant payment provider.
You will receive an order confirmation after your order has been successfully placed.
Receiving an order confirmation does not necessarily mean that payment has been finally cleared where additional payment verification is required.
4. Failed or Declined Payments
If a payment is declined, unsuccessful or cannot be verified, your order may not be processed until successful payment has been received.
If you believe that your payment was deducted but your order was not confirmed, please contact Touch Store before making another payment.
Please provide:
- Your name
- Order number, if available
- Payment date and time
- Amount paid
- Proof of payment or transaction reference, where available
5. Payment Security
Touch Store takes reasonable steps to protect customer and payment information.
However, customers should never send their:
- Full card number
- CVV/security code
- PIN
- Online banking password
- One-time password (OTP)
to Touch Store by email, WhatsApp, social media or any other communication channel.
Touch Store will not ask customers to disclose their banking passwords, card PINs or OTPs.
6. Pricing and Currency
All prices displayed on the Touch Store website are in South African Rand (ZAR) unless otherwise stated.
Prices may change from time to time. The applicable price is the price displayed at the time the order is placed, subject to any obvious pricing errors and applicable law.
7. Payment and Order Cancellation
Where an order cannot be fulfilled due to circumstances such as product unavailability, Touch Store will contact the customer regarding the available options.
Where a refund is applicable, it will be handled in accordance with our Returns & Refunds Policy and applicable South African consumer law.
8. Fraud Prevention
Touch Store may take reasonable steps to verify transactions and prevent fraudulent or unauthorised purchases.
Where an order appears suspicious or cannot reasonably be verified, Touch Store may contact the customer for additional information before processing the order.
9. Refunds
Where a refund is approved, it will generally be processed through the original payment method where reasonably possible.
The time required for a refund to reflect in your account may depend on the payment provider and your bank or financial institution.
For more information, please see our Returns & Refunds Policy.
10. Contact Us
If you have a question about a payment or order, please contact us:
Touch Store
Shop F4, 1st Floor,
166 Protea Boulevard Road,
Protea Glen Ext 12,
Soweto, Gauteng
South Africa, 1819
Email: sales@touchstore.co.za
Phone: +2776 043 4028
